At Kiltsets.com, we prioritize your satisfaction above all else. Our aim is to ensure that you have a delightful shopping experience with us, and to that end, we are pleased to offer you a straightforward and hassle-free return policy. You have a generous window of 14 days from the date of receiving your order to make a return for any reason. The choice is entirely yours – you can opt for a full refund or decide to exchange your purchase.
Included within every package are a complimentary return form and a postage label to be used with your preferred courier service. This means returning your item is not only convenient but also free of charge. All you need to do is take the package to your local courier, and your return will be processed without any additional costs.
Should you have any questions or require assistance regarding exchanges, refunds, or returns, please do not hesitate to reach out to our dedicated Helpline at +44 1475 338757 or email us at sales@kiltsets.com.
Return Address: Kiltsets.com, Campbells Kilts, 5 Brisbane Road, Largs, KA30 8LF, United Kingdom.
We are more than happy to accommodate your requests for exchanges, offering you a new size with no additional postage fees, or providing a full refund, as long as the item remains in its original condition. Please note that the only exception to this policy is for custom-made garments tailored to your specific measurements. Custom-made items are non-returnable unless there has been an error on our part. However, we are steadfast in our commitment to working closely with you to address any issues you may encounter. Your long-term satisfaction is our ultimate goal, and we truly value your ongoing patronage above all else.
Returns Policy for International Orders
At Kiltsets.com, we understand the significance of customer satisfaction, regardless of your location. Our return policy extends to international orders, granting you the same privileges of returning an item for a full refund or exchange within 14 days of receiving your order.
Each package includes a return label (please note: this is not prepaid) and a return form. Simply visit your local courier or post office to process the return. If we have made an error in sending your order or your item is defective, we will reimburse the cost of your return. For all other returns, you will be responsible for the return shipping expenses.
For all inquiries related to exchanges, refunds, or returns, please don’t hesitate to contact our Helpline at +44 1475 338757 or email us at sales@kiltsets.com.
Return Address: Kiltsets.com, Campbells Kilts, 5 Brisbane Road, Largs, KA30 8LF, United Kingdom.
Our commitment to your satisfaction is unwavering, and we are more than willing to exchange your item for a different size with free postage or provide a full refund, provided the item remains in its original condition. The only exception is for custom-made garments tailored to your measurements, which are non-returnable unless there has been an error on our part. We are dedicated to collaborating with you to resolve any issues you may encounter, as we cherish your continued support as a customer above all else.